Tickets & Booking
When are tickets released?
Can I pay for my tickets using a CAF/Charity cheque?
To make your ticket money work to our best advantage, we split the cover price into two parts: one part is a donation, and the second part is the base ticket price which is liable for VAT. You are able to use a CAF/Charity cheque for the donation amount only. If you wish to know the breakdown of your tickets please contact us on 01962 791020.
How many tickets am I allowed to buy?
There is no limit on the number of full-price tickets you are able to buy. High Flyers are limited to 6 discounted tickets per-performance for guests with accessibility needs.
How much do tickets cost?
Our ticket prices range from £30 - £220. You can see where these seats are on our seating plan.
What discounts and concessions are there?
Our High Flyers (18-35 only) are able to access 6 tickets per-performance for £35. We also offer complimentary companion tickets for guests with accessibility needs.
Do Festival Friends get discounts on tickets or dining?
High Flyers (18-35 only) are able to book up to six tickets for any performance at £35 each. They also get free bus transfers and a half-price programme.
We do not offer discount on dining.
Are there discounts on group bookings?
For more information about our group booking packages, please contact the Box Office on 01962 791020 or by using the contact form.
Can I return my tickets for a refund?
Once a performance night is sold out we are happy to accept tickets back to offer up for resale. If we are able to resell your tickets on we will issue you with a refund. Please contact the Box Office (01962 791020) to discuss offering your tickets for resale.
Can I change the date of my tickets?
If you need to change the date of your tickets, please contact the Box Office (01962 791020) who will do their best to accommodate your request.
If a performance is sold out, how can I get tickets?
If the performance you wish to attend is sold out, please contact the Box Office (01962 791020) who will add you to the waiting list for that date. They will contact you if any tickets are returned.
When will I receive my tickets?
If you choose to have e-tickets, these will be sent immediately via email once payment is processed. Tickets booked during our priority booking period will be sent out in February along with a copy of the Dining booklet. You can also choose to collect your tickets from the on-site Box Office at the Festival.
I’ve lost my tickets/they haven’t arrived
If you need extra copies of your tickets, please contact the Box Office (01962 791020) who will be able to arrange for these to be sent to you, or collected from the on-site Box Office at the Festival.
Can I see a seating plan for the Theatre?
A static version of the seating plan can be found here. For live availability you will need to click in to each performance date.
Can I buy a gift voucher?
You can by a gift voucher for any amount which can be used against tickets, dining or memberships. Please contact the Box Office (01962 791020) to purchase one. We will then arrange for a personalised voucher to be sent to you, or directly to the recipient in one of our beautiful gift boxes.
Do you donate tickets as prizes?
We donate a limited amount of tickets to the Festival each year to support local and national charities. If you would like us to consider donating tickets to your charity or event please get in touch with us on 01962 791020 or by using the contact form.
Supporting the Festival
What different levels of Festival Friend are there?
Our annual memberships start from £20 and there are options to pay annually or monthly. Full details can be found here.
How do I become a Festival Friend?
You can sign up to be a Festival Friend here on our website, or if you would prefer to do it over the phone you can contact us on 01962 791020.
What time does the site open from on performance days?
The Festival site opens at 3pm, giving you a generous 2 hours to enjoy our beautiful surroundings before the performance begins.
What should I wear?
We encourage guests to dress up for the occasion, but formal black tie is not required. The site is quite open and there is little shade, so please bring an extra layer on colder days and on hot days gentlemen are welcome to remove jackets.
What happens if it rains?
Please check the weather ahead of your visit as there is not much natural shelter on site. If it is due to rain, we suggest contacting the dining team (01962 885600) ahead of your visit to book a place under cover as we cannot guarantee space will be available on the day.
How do I get to The Grange?
Directions for arriving by car can be found here.
Regular train services run from London Waterloo to Basingstoke (six an hour, from 45 minutes) or Winchester (four an hour, from 57 minutes).Please ensure you check train times before travelling.
Taxis from Basingstoke Station take 30 minutes and from Winchester Station take 20 minutes. Please book your return journey with your driver upon arrival at The Grange. We recommend they arrive 10 minutes prior to the end of the performance to avoid any congestion as other guests leave.
The Festival Express
The Festival Express is our dedicated service from Basingstoke Station to The Grange. Our driver will meet the selected train and transport you to the venue with enough time to drink in the wonderfully relaxed atmosphere at The Grange. This service departs 15 minutes after the performance from the Oval Lawn outside the house and will take you back to Basingstoke Station.
£25 per person for a return ticket and you can book this service anytime up to 48 hours before your visit. We suggest that you book well ahead of time as space is limited.
Where can I stay near The Grange?
There are a range of options for accommodation near The Grange to suit every budget. A full list of our top picks can be found here.
What can I purchase on the day?
Tea, coffee and cake are available from The Tea Pavilion. The Grange Hampshire sparkling wine, a reduced wine list, soft drinks and savoury snacks are available from The Portico Bar. In The Festival Shop you will be able to find a range of books, clothes and gifts as well as the Festival mug and cases of The Grange English Sparkling wine to take home.
Where can I buy a programme?
Festival Programmes are available from the Welcome Tent, the Festival Shop, the Portico Bar and at the Box Office. You can make payment by card or cash at all locations.
Do I have to pre-book a table in the marquees?
We recommend that you pre-book all your seating in the Marquee as we cannot guarantee that there will be space available on the night. If you do wish to book on the night, please enquire with the staff at the Box Office where they will be able to sell you available seats at £15pp.
What happens if I forget cutlery and crockery?
If you forget your cutlery and crockery on the day, please visit the on-site Box Office. The team will be able to organise place settings for a cost of £15pp.
What is included in my cutlery and crockery order?
A single place setting includes 1 x wine glass, 1 x water glass, starter, main and dessert plates, cutlery for each course and a napkin.
Can someone help me bring my picnic down from the car park?
If you need assistance bringing your picnic down from the car park, please ask our friendly volunteers at the Welcome Tent who will be able to arrange for either a member of staff or one of the golf buggies to help you.
Where do I collect my canapés from?
If you are dining in The House your canapés will be served at The Portico Bar. Please ask one of the staff members who will be able to arrange to have your pre-performance food brought out to you.
If you are dining in The Park please speak to your terrace host who will be able to arrange to have these delivered to your marquee or pavilion.
How long is the dining interval?
The dining interval is 100-minutes long.
Where can I buy a hot drink?
The Tea Pavilion can be found on the Cedar Tree Terrace. It is open two hours before the performance starts and remains open until the end of The Long Interval with no need to pre-book your tea, coffee or cake.
We are delighted to welcome back the team of volunteers from Winchester Hospice to run The Tea Pavilion for the 2023 Festival. Take a seat, relax and indulge in something sweet and delicious.
Can I bring my own alcohol?
You are welcome to bring your own alcohol to the Festival. If you would like to drink your own alcohol in the House there is a corkage charge of £30 per bottle, there is no corkage charge in the Park. Please note, only drinks purchased at The Portico bar may be consumed in the Bar area.
What time do the performances start?
All performances start at 5pm.
How long are the performances?
The performance length varies for each production. Please visit the calendar for detailed information about each production.
What happens if I am late to a performance?
Although we cannot guarantee it, we will do our best to seat you if you are late to a performance. You may be put into our perch seating, or other seating which is non-disruptive for the rest of the audience. You are welcome to rejoin your party after the long interval.
What support is there for guests with restricted mobility?
We have a dedicated car park with a buggy service to transport you to your destination and back. If you have severely restricted mobility we can arrange for a drop-off at the Theatre which is accessible via a wheelchair ramp. To arrange access to the dedicated car park or a drop-off, please contact the Box Office (01962 791 020).
The Portico Bar and The House have wheelchair ramps and are fully accessible. When booking Dinner in The House please inform us if any of your party has access needs so we can ensure these are considered when assigning a table.
If you wish to dine in The Park, John’s Terrace has step-free access from the Theatre. You are able to book a whole pavilion for £165, or if you are a smaller party we offer seats in a split pavilion (sharing with 1 other party) at £15pp. To book John’s Terrace or for other dining related access requirements, please contact us on 01962 885600.
Who owns The Grange?
The Grange is owned by the Baring family and English Heritage have guardianship of the building. The Grange Festival is an event which has residency at The Grange from May until the end of July.
Who runs The Grange Festival?
The Grange Festival is a charity run by a small and dedicated team based in Hampshire.
Are you going to refurbish the interior?
The Grange is a scheduled monument which means it has the same level of protection as Stonehenge. The crumbling interior is part of the charm of our historic home and offers insight into the building’s past so there are no plans to refurbish this.
Can I hire The Grange for a private function/wedding?
You can find out more about hiring The Grange as a venue on their website here.